---
description: Understand the Payoneer PENDING payment status. Learn why transactions remain in review, how to resolve KYC checks, and when to expect funds to clear.
title: Payoneer PENDING Status: Payment Pending Explained
image: https://cdn.smartretry.com/_next/static/media/og-image.0z0q4_5kazzzo.jpeg
---

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Payoneer · Payment Status

# Payoneer Payment Status PENDING: Payment Pending

The payment or payout has been submitted and is awaiting processing. For Payoneer Checkout, the transaction is in progress but not yet confirmed. For mass payouts, the disbursement is queued for processing.

## What it means

The PENDING status indicates that a payment or payout has been successfully submitted to Payoneer but is not yet fully processed, approved, or posted to the recipient's balance. This is an active, in-progress state rather than a decline. For Payoneer Checkout, the transaction is awaiting confirmation, and for mass payouts, the disbursement is currently in the processing queue.

## Classification & retryability

softRetryable: conditional

Do not retry the transaction while the status remains PENDING, as this will likely create duplicate payments. You should only initiate a retry or alternative routing if Payoneer eventually updates the status to Canceled or Unsuccessful.

## Common causes

* The transaction is undergoing standard compliance, KYC, or document verification checks by Payoneer's risk team.
* The system is waiting for an underlying bank transfer to clear, which typically takes 3 to 5 business days.
* Payoneer requires additional information or documentation from the payer or receiver to approve and release the funds.
* A mass payout disbursement has been submitted via API or dashboard and is currently queued for processing.

## How to resolve it

Monitor the transaction status over the standard processing window (typically 3 to 5 business days). Both the payer and receiver should check their email and the Payoneer Verification Center for any pending document requests. Submitting requested identity or account verification documents usually prompts Payoneer to complete the review and update the status to Paid or Completed.

### For merchants

Treat this status as an in-progress state and temporarily suppress automated retries to prevent duplicate charges or payouts. Update your customer-facing UI to clearly show that the payment is being processed or reviewed. If the pending status exceeds 5 business days, prompt the affected user to check their Payoneer Verification Center or contact Payoneer support with their transaction identifiers.

### For customers

Check your email and your Payoneer Verification Center for requests to submit additional documentation, such as an ID or invoice. Allow up to 3 to 5 business days for standard bank clearance. If no documents are requested and the payment is still pending after 5 business days, contact Payoneer Support.

## Sources

* [Payoneer Help Center – What is the status of my payment/transfer?](https://payoneer.custhelp.com/app/answers/detail%5FiFrame/a%5Fid/33933/c/3731)
* [Payoneer Help Center – What is the status of my payment? (Receiving accounts)](https://payoneer.custhelp.com/app/answers/list%5FTopics/c/3695,3702,3728)
* [Payoneer Resource Center – Payment confirmation & tracking](https://www.payoneer.com/resources/general-payments/payment-confirmation-tracking/)

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