---
description: Find clear answers about SmartRetry, including platform features, integrations, billing, troubleshooting, approval optimization, and support resources.
title: SmartRetry FAQ | Support, Billing & Integrations
image: https://cdn.smartretry.com/_next/static/media/og-image.0z0q4_5kazzzo.jpeg
---

[Skip to main content](#main-content)

# FAQ

This is the official SmartRetry FAQ page. Here you'll find clear, practical answers to the most common questions about using our platform – including retry logic, approval optimization, integration, error handling, and billing.

[![Contact & Support icon](https://cdn.smartretry.com/cdn-cgi/image/width=3840&quality=75&format=auto&fit=cover/https%3A%2F%2Fcdn.smartretry.com%2F_next%2Fstatic%2Fmedia%2Fheadset.1d-xfh5iws9mt.svg)Contact & Support](/faq/contact-support)

[![Integration & Compatibility icon](https://cdn.smartretry.com/cdn-cgi/image/width=3840&quality=75&format=auto&fit=cover/https%3A%2F%2Fcdn.smartretry.com%2F_next%2Fstatic%2Fmedia%2Fpuzzle.0xqyj6magoius.svg)Integration & Compatibility](/faq/integration-compatibility)

[![General icon](https://cdn.smartretry.com/cdn-cgi/image/width=3840&quality=75&format=auto&fit=cover/https%3A%2F%2Fcdn.smartretry.com%2F_next%2Fstatic%2Fmedia%2Faccess.0ufgavlaueoo7.svg)General](/faq/general)

[![Product Features icon](https://cdn.smartretry.com/cdn-cgi/image/width=3840&quality=75&format=auto&fit=cover/https%3A%2F%2Fcdn.smartretry.com%2F_next%2Fstatic%2Fmedia%2Ffeatures.1p4-fowu4nqba.svg)Product Features](/faq/product-features)

[![Pricing & Billing icon](https://cdn.smartretry.com/cdn-cgi/image/width=3840&quality=75&format=auto&fit=cover/https%3A%2F%2Fcdn.smartretry.com%2F_next%2Fstatic%2Fmedia%2Ftags.0dvd_kf2-k__7.svg)Pricing & Billing](/faq/pricing-billing)

[![Troubleshooting icon](https://cdn.smartretry.com/cdn-cgi/image/width=3840&quality=75&format=auto&fit=cover/https%3A%2F%2Fcdn.smartretry.com%2F_next%2Fstatic%2Fmedia%2Fmag-glass.39tlq50ggg52b.svg)Troubleshooting](/faq/troubleshooting)

[![Performance & Results icon](https://cdn.smartretry.com/cdn-cgi/image/width=3840&quality=75&format=auto&fit=cover/https%3A%2F%2Fcdn.smartretry.com%2F_next%2Fstatic%2Fmedia%2Fdashboard.2vw7j8gu5p2p3.svg)Performance & Results](/faq/performance-results)

If you're looking to understand a specific payment term, visit our

[Glossary](/glossary)

For details about various payment providers – including those not directly supported by SmartRetry – and relevant information for merchants, check out our

[Providers page](/payment-providers)

For expert guides, industry trends, and real-world use cases, visit our

[Blog](/blog)

---

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Every SmartRetry client is assigned a dedicated account manager who provides direct assistance throughout the integration process and ongoing operations. You’ll also receive a direct phone number for quick communication."}},{"@type":"Question","name":"Can SmartRetry connect directly to my payment provider?","acceptedAnswer":{"@type":"Answer","text":"Yes, in many cases SmartRetry can connect directly to your existing payment provider, and in some instances this connection is already supported.This means integration can be done with no additional development work on your side — you simply need to request the activation from your provider.However, if you work with multiple providers, we generally recommend keeping SmartRetry integrated on your side rather than through a single provider, since providers typically have an incentive to keep transactions within their own network.Our team can advise you on the optimal setup for your specific use case."}},{"@type":"Question","name":"Does SmartRetry support Shopify, Wix Payments, or other closed platforms?","acceptedAnswer":{"@type":"Answer","text":"Support for Shopify, Wix Payments, and other closed or restricted platforms may vary depending on their current API and plugin policies.In many cases, we can still offer partial or indirect integration — for example, through your payment provider’s API.We recommend contacting us directly to check the available options for your specific setup."}},{"@type":"Question","name":"How long does the integration process take?","acceptedAnswer":{"@type":"Answer","text":"The integration process usually takes between 2 to 5 business days, depending on your platform and setup.Using our official SmartRetry plugin for platforms like WooCommerce, Magento, or PrestaShop can significantly speed up the process, allowing you to complete the integration and start optimizing payments."}},{"@type":"Question","name":"Is there a sandbox or testing environment?","acceptedAnswer":{"@type":"Answer","text":"Yes. You can start with a sandbox environment that replicates the full production flow.It allows your developers to test API calls, webhooks, and response handling before going live."}},{"@type":"Question","name":"Does SmartRetry support popular eCommerce platforms?","acceptedAnswer":{"@type":"Answer","text":"Yes. SmartRetry provides plugins and SDKs that work with leading eCommerce platforms such as WooCommerce, Magento, and PrestaShop, making it easy to connect without custom development.Additional integrations are added continuously to support a wide range of payment environments and online stores."}},{"@type":"Question","name":"What kind of results can I expect?","acceptedAnswer":{"@type":"Answer","text":"On average, SmartRetry users experience a 5–25% improvement in approval rates, depending on transaction type, region, and acquirer mix.The system continuously learns and optimizes, so performance improves over time as more data is collected."}},{"@type":"Question","name":"How quickly can SmartRetry be implemented?","acceptedAnswer":{"@type":"Answer","text":"Integration can take as little as one to two days.You can connect via REST API, SDK, or pre-built connectors for popular PSPs.Our technical team also provides sandbox access for testing before you go live."}},{"@type":"Question","name":"How secure is SmartRetry?","acceptedAnswer":{"@type":"Answer","text":"SmartRetry was built with security and privacy at its core.All data is encrypted in transit and at rest, and sensitive payment details are never stored on our servers.Access to systems is tightly controlled through role-based permissions and multi-factor authentication, ensuring only authorized personnel can reach operational data.The platform undergoes regular security reviews and penetration testing to maintain the highest protection standards and safeguard your business and customer information."}},{"@type":"Question","name":"Can SmartRetry work globally?","acceptedAnswer":{"@type":"Answer","text":"Yes. SmartRetry supports global acquirers, regional PSPs, and multi-currency environments, enabling merchants to optimize approvals across different markets.It also adjusts logic based on local issuer behaviors, MCC patterns, and 3DS regulations per region."}},{"@type":"Question","name":"Is SmartRetry a processor?","acceptedAnswer":{"@type":"Answer","text":"SmartRetry is not a processor.It’s a layer on top of your existing payment providers that enhances approval rates through intelligent retry and routing logic.You keep using your PSPs and acquirers — SmartRetry just helps you get more approvals with them."}},{"@type":"Question","name":"Can I use SmartRetry only for data analysis without retrying transactions?","acceptedAnswer":{"@type":"Answer","text":"No. SmartRetry is not a standalone analytics tool — it’s an active optimization engine.While it provides detailed analytics and reporting, its core functionality is to execute real retry and routing decisions that improve your approval rates in real time.The insights you see are a byproduct of SmartRetry’s active processing, not a separate passive analysis layer."}},{"@type":"Question","name":"Does SmartRetry include analytics or dashboards?","acceptedAnswer":{"@type":"Answer","text":"Absolutely. SmartRetry offers real-time analytics and reporting showing approval rates, retry outcomes, acquirer performance, and 3DS success rates.The data is accessible through the dashboard, helping you measure impact and identify optimization opportunities."}},{"@type":"Question","name":"Can SmartRetry recommend when to add or change acquirers?","acceptedAnswer":{"@type":"Answer","text":"Yes. SmartRetry provides insights and performance reports that highlight when an acquirer is underperforming.You’ll receive actionable suggestions about adding new providers or shifting volume — helping you make data-driven routing decisions."}},{"@type":"Question","name":"What happens if I have only one payment provider?","acceptedAnswer":{"@type":"Answer","text":"Even with a single acquirer, SmartRetry can still apply advanced retry logic — including 3DS optimization, data enrichment, and issuer-side adaptations.However, using multiple acquirers significantly improves flexibility and approval performance."}},{"@type":"Question","name":"How does SmartRetry manage multiple acquirers?","acceptedAnswer":{"@type":"Answer","text":"SmartRetry is built for multi-acquirer environments.It continuously monitors performance, latency, and approval trends for each acquirer, and routes or retries transactions accordingly.This ensures you’re always using the acquirer most likely to approve a given transaction — based on region, card type, MCC, or 3DS result."}},{"@type":"Question","name":"Do you charge higher commission for high-risk industries?","acceptedAnswer":{"@type":"Answer","text":"No – often the opposite. 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