--- description: Information about SmartRetry as a company, including contact information, partnerships, and general business details. title: SmartRetry Company FAQ | Contact information and company details image: https://cdn.smartretry.com/_next/static/media/og-image.0z0q4_5kazzzo.jpeg --- [Skip to main content](#main-content) --- # Contact & Support Find quick answers to common questions about our product, payments, and how we help improve approval rates. ## Contact & Support * How quickly can I expect a response? Response times depend on your service level, but most inquiries are addressed **within a few business hours**. For urgent issues, your account manager and the live Discord channel ensure immediate attention. Did this answer helped? Yes! [No, Lets get support](/contact) * What are SmartRetry’s support hours? Support is available Sunday to Friday (depending on your region and service plan), and critical issues are handled through priority escalation by your account manager. Did this answer helped? Yes! [No, Lets get support](/contact) * What kind of support does SmartRetry provide? Our customer success team accompanies you **from integration to live production** and beyond. We assist with technical setup, API testing, optimization strategies, and ongoing monitoring — ensuring your payment performance stays at its best. Did this answer helped? Yes! [No, Lets get support](/contact) * What communication channels are available for clients? Clients can communicate with their account manager and our support team through a **private Discord channel** or another preferred channel agreed upon during onboarding. This ensures quick responses and seamless collaboration between your team and ours. Did this answer helped? Yes! [No, Lets get support](/contact) * Do SmartRetry clients get a dedicated account manager? Yes. Every SmartRetry client is assigned a **dedicated account manager** who provides direct assistance throughout the integration process and ongoing operations. You’ll also receive a **direct phone number** for quick communication. Did this answer helped? Yes! [No, Lets get support](/contact) * How can I contact SmartRetry? You can contact us anytime by email at **support@smartretry.com** for technical or general inquiries, or **sales@smartretry.com** for sales and partnership requests. Did this answer helped? Yes! [No, Lets get support](/contact) ![SmartRetry - Payment Recovery Platform](https://cdn.smartretry.com/cdn-cgi/image/width=3840&quality=75&format=auto&fit=cover/https%3A%2F%2Fcdn.smartretry.com%2F_next%2Fstatic%2Fmedia%2Flogo.3mm2n0hdxl3mi.svg) ## Still have questions? Can't find what you're looking for? Drop us your email and we'll get back to you. Email address Let’s talk Search your question ```json {"@context":"https://schema.org","@type":"FAQPage","author":{"@type":"Organization","@id":"https://www.smartretry.com/#organization","name":"SmartRetry","url":"https://www.smartretry.com","logo":{"@type":"ImageObject","url":"https://cdn.smartretry.com/logo.png","width":{"@type":"QuantitativeValue","value":175,"unitCode":"PX"},"height":{"@type":"QuantitativeValue","value":29,"unitCode":"PX"}},"description":"SmartRetry is a smart payment recovery platform that helps businesses save revenue from failed payment transactions and reduce false declines.","sameAs":["https://x.com/smartretry","https://www.facebook.com/smartretry","https://www.instagram.com/smartretry","https://www.linkedin.com/company/smartretry","https://www.youtube.com/@smartretry"],"contactPoint":{"@type":"ContactPoint","contactType":"customer support","availableLanguage":["Hebrew","English"],"url":"https://www.smartretry.com/contact"},"address":{"@type":"PostalAddress","streetAddress":"Menachem Begin","addressLocality":"Tel Aviv-Yafo","addressCountry":"IL"}},"mainEntity":[{"@type":"Question","name":"How quickly can I expect a response?","acceptedAnswer":{"@type":"Answer","text":"Response times depend on your service level, but most inquiries are addressed within a few business hours.For urgent issues, your account manager and the live Discord channel ensure immediate attention."}},{"@type":"Question","name":"What are SmartRetry’s support hours?","acceptedAnswer":{"@type":"Answer","text":"Support is available Sunday to Friday (depending on your region and service plan), and critical issues are handled through priority escalation by your account manager."}},{"@type":"Question","name":"What kind of support does SmartRetry provide?","acceptedAnswer":{"@type":"Answer","text":"Our customer success team accompanies you from integration to live production and beyond.We assist with technical setup, API testing, optimization strategies, and ongoing monitoring — ensuring your payment performance stays at its best."}},{"@type":"Question","name":"What communication channels are available for clients?","acceptedAnswer":{"@type":"Answer","text":"Clients can communicate with their account manager and our support team through a private Discord channel or another preferred channel agreed upon during onboarding.This ensures quick responses and seamless collaboration between your team and ours."}},{"@type":"Question","name":"Do SmartRetry clients get a dedicated account manager?","acceptedAnswer":{"@type":"Answer","text":"Yes. Every SmartRetry client is assigned a dedicated account manager who provides direct assistance throughout the integration process and ongoing operations. You’ll also receive a direct phone number for quick communication."}},{"@type":"Question","name":"How can I contact SmartRetry?","acceptedAnswer":{"@type":"Answer","text":"You can contact us anytime by email at support@smartretry.com for technical or general inquiries, or sales@smartretry.com for sales and partnership requests."}}]} {"@context":"https://schema.org","@type":"WebPage","name":"FAQ - SmartRetry","url":"https://www.smartretry.com/faq","description":"Answering frequently asked questions about SmartRetry","inLanguage":"en","dateModified":"2025-10-17T09:22:03.000Z","author":{"@type":"Organization","@id":"https://www.smartretry.com/#organization","name":"SmartRetry","url":"https://www.smartretry.com","logo":{"@type":"ImageObject","url":"https://cdn.smartretry.com/logo.png","width":{"@type":"QuantitativeValue","value":175,"unitCode":"PX"},"height":{"@type":"QuantitativeValue","value":29,"unitCode":"PX"}},"description":"SmartRetry is a smart payment recovery platform that helps businesses save revenue from failed payment transactions and reduce false declines.","sameAs":["https://x.com/smartretry","https://www.facebook.com/smartretry","https://www.instagram.com/smartretry","https://www.linkedin.com/company/smartretry","https://www.youtube.com/@smartretry"],"contactPoint":{"@type":"ContactPoint","contactType":"customer support","availableLanguage":["Hebrew","English"],"url":"https://www.smartretry.com/contact"},"address":{"@type":"PostalAddress","streetAddress":"Menachem Begin","addressLocality":"Tel Aviv-Yafo","addressCountry":"IL"}},"isPartOf":{"@type":"WebSite","@id":"https://www.smartretry.com/#website","name":"SmartRetry","url":"https://www.smartretry.com","description":"Payment recovery guides, tools and reference data from SmartRetry - failed payment recovery, false decline prevention and authorization rate optimization.","inLanguage":"en","publisher":{"@type":"Organization","@id":"https://www.smartretry.com/#organization","name":"SmartRetry","url":"https://www.smartretry.com","logo":{"@type":"ImageObject","url":"https://cdn.smartretry.com/logo.png","width":{"@type":"QuantitativeValue","value":175,"unitCode":"PX"},"height":{"@type":"QuantitativeValue","value":29,"unitCode":"PX"}},"description":"SmartRetry is a smart payment recovery platform that helps businesses save revenue from failed payment transactions and reduce false declines.","sameAs":["https://x.com/smartretry","https://www.facebook.com/smartretry","https://www.instagram.com/smartretry","https://www.linkedin.com/company/smartretry","https://www.youtube.com/@smartretry"],"contactPoint":{"@type":"ContactPoint","contactType":"customer support","availableLanguage":["Hebrew","English"],"url":"https://www.smartretry.com/contact"},"address":{"@type":"PostalAddress","streetAddress":"Menachem Begin","addressLocality":"Tel Aviv-Yafo","addressCountry":"IL"}}}} {"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.smartretry.com/"},{"@type":"ListItem","position":2,"name":"FAQ","item":"https://www.smartretry.com/faq"}]} ```