--- description: General questions about SmartRetry. Learn what SmartRetry is, how the platform works, and how merchants use it to improve payment approval rates and... title: SmartRetry FAQ | About the SmartRetry platform image: https://cdn.smartretry.com/_next/static/media/og-image.0z0q4_5kazzzo.jpeg --- [Skip to main content](#main-content) --- # General Find quick answers to common questions about our product, payments, and how we help improve approval rates. ## General * What kind of results can I expect? On average, SmartRetry users experience a **5–25% improvement in approval rates**, depending on transaction type, region, and acquirer mix. The system continuously learns and optimizes, so performance improves over time as more data is collected. Did this answer helped? Yes! [No, Lets get support](/contact) * How quickly can SmartRetry be implemented? Integration can take as little as one to two days. You can connect via REST API, SDK, or pre-built connectors for popular PSPs. Our technical team also provides sandbox access for testing before you go live. Did this answer helped? Yes! [No, Lets get support](/contact) * How secure is SmartRetry? SmartRetry was built with security and privacy at its core. All data is **encrypted in transit and at rest**, and sensitive payment details are never stored on our servers. Access to systems is tightly controlled through **role-based permissions** and multi-factor authentication, ensuring only authorized personnel can reach operational data. The platform undergoes **regular security reviews and penetration testing** to maintain the highest protection standards and safeguard your business and customer information. Did this answer helped? Yes! [No, Lets get support](/contact) * Can SmartRetry work globally? Yes. SmartRetry supports **global acquirers, regional PSPs, and multi-currency environments**, enabling merchants to optimize approvals across different markets. It also adjusts logic based on local issuer behaviors, MCC patterns, and 3DS regulations per region. Did this answer helped? Yes! [No, Lets get support](/contact) * Is SmartRetry a processor? SmartRetry is **not a processor**. It’s a **layer on top of your existing payment providers** that enhances approval rates through intelligent retry and routing logic. You keep using your PSPs and acquirers — SmartRetry just helps you get more approvals with them. Did this answer helped? Yes! [No, Lets get support](/contact) * What makes SmartRetry different from a regular routing system? Traditional routing systems send payments to a fixed acquirer based on static rules. SmartRetry, on the other hand, uses **dynamic routing and prescriptive intelligence** — adapting decisions in real time based on live acquirer data, MCCs, ECI levels, and issuer behavior. It doesn’t just reprocess transactions — it **learns** from every decline. Did this answer helped? Yes! [No, Lets get support](/contact) * How does SmartRetry work? SmartRetry connects to your payment flow via a simple API, SDK or Plugin. When a transaction fails, it automatically analyzes the decline reason and applies a retry strategy — choosing the best **acquirer, 3DS setting, currency, or card parameter** to maximize approval chances. Results are visible instantly in your dashboard or API logs. Did this answer helped? Yes! [No, Lets get support](/contact) * Who is SmartRetry designed for? SmartRetry is designed for **merchants, PSPs, and payment facilitators** who process online transactions and want to improve approval ratios without changing their infrastructure. It’s especially valuable for high-volume industries such as subscriptions, gaming, digital goods, and fintech. Did this answer helped? Yes! [No, Lets get support](/contact) * What is SmartRetry? **SmartRetry** is an intelligent payment optimization engine that automatically retries declined transactions through the most suitable payment routes. It analyzes decline reasons, acquirer performance, and 3DS responses in real time to increase your overall approval rate and reduce lost revenue. Did this answer helped? Yes! [No, Lets get support](/contact) ![SmartRetry - Payment Recovery Platform](https://cdn.smartretry.com/cdn-cgi/image/width=3840&quality=75&format=auto&fit=cover/https%3A%2F%2Fcdn.smartretry.com%2F_next%2Fstatic%2Fmedia%2Flogo.3mm2n0hdxl3mi.svg) ## Still have questions? Can't find what you're looking for? Drop us your email and we'll get back to you. Email address Let’s talk Search your question ```json {"@context":"https://schema.org","@type":"FAQPage","author":{"@type":"Organization","@id":"https://www.smartretry.com/#organization","name":"SmartRetry","url":"https://www.smartretry.com","logo":{"@type":"ImageObject","url":"https://cdn.smartretry.com/logo.png","width":{"@type":"QuantitativeValue","value":175,"unitCode":"PX"},"height":{"@type":"QuantitativeValue","value":29,"unitCode":"PX"}},"description":"SmartRetry is a smart payment recovery platform that helps businesses save revenue from failed payment transactions and reduce false declines.","sameAs":["https://x.com/smartretry","https://www.facebook.com/smartretry","https://www.instagram.com/smartretry","https://www.linkedin.com/company/smartretry","https://www.youtube.com/@smartretry"],"contactPoint":{"@type":"ContactPoint","contactType":"customer support","availableLanguage":["Hebrew","English"],"url":"https://www.smartretry.com/contact"},"address":{"@type":"PostalAddress","streetAddress":"Menachem Begin","addressLocality":"Tel Aviv-Yafo","addressCountry":"IL"}},"mainEntity":[{"@type":"Question","name":"What kind of results can I expect?","acceptedAnswer":{"@type":"Answer","text":"On average, SmartRetry users experience a 5–25% improvement in approval rates, depending on transaction type, region, and acquirer mix.The system continuously learns and optimizes, so performance improves over time as more data is collected."}},{"@type":"Question","name":"How quickly can SmartRetry be implemented?","acceptedAnswer":{"@type":"Answer","text":"Integration can take as little as one to two days.You can connect via REST API, SDK, or pre-built connectors for popular PSPs.Our technical team also provides sandbox access for testing before you go live."}},{"@type":"Question","name":"How secure is SmartRetry?","acceptedAnswer":{"@type":"Answer","text":"SmartRetry was built with security and privacy at its core.All data is encrypted in transit and at rest, and sensitive payment details are never stored on our servers.Access to systems is tightly controlled through role-based permissions and multi-factor authentication, ensuring only authorized personnel can reach operational data.The platform undergoes regular security reviews and penetration testing to maintain the highest protection standards and safeguard your business and customer information."}},{"@type":"Question","name":"Can SmartRetry work globally?","acceptedAnswer":{"@type":"Answer","text":"Yes. 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