--- description: Answers about SmartRetry pricing, billing models, and how the platform calculates revenue recovery and payment optimization costs. title: SmartRetry Pricing FAQ | Platform pricing model and billing structure image: https://cdn.smartretry.com/_next/static/media/og-image.0z0q4_5kazzzo.jpeg --- [Skip to main content](#main-content) --- # Pricing & Billing Find quick answers to common questions about our product, payments, and how we help improve approval rates. ## Pricing & Billing * Do you charge higher commission for high-risk industries? No – often the opposite. High-risk industries frequently have higher recovery potential, and the more transactions and recoverable revenue involved, the lower our commission tends to be. Every account is reviewed on a case-by-case basis, so your exact rate depends on your specific volume and recovery potential rather than your industry classification. Did this answer helped? Yes! [No, Lets get support](/contact) * Is there a setup or onboarding fee? No. There is no setup fee or onboarding cost. You can get started without any upfront investment. Did this answer helped? Yes! [No, Lets get support](/contact) * What happens if SmartRetry doesn’t recover a payment? You pay nothing. SmartRetry only charges on successfully recovered payments — if we don’t recover it, there’s no fee. Did this answer helped? Yes! [No, Lets get support](/contact) * How long until merchants see first results? Most merchants see their first recovered payments within a few days of going live. Did this answer helped? Yes! [No, Lets get support](/contact) * Is there a minimum volume requirement? Minimum volume requirements — if any — are determined by your **sales representative** and depend on your business size, average transaction count, and processing setup. Did this answer helped? Yes! [No, Lets get support](/contact) * Can I cancel at any time? Yes — you can **cancel anytime with no long-term commitment.** If you haven’t received a dedicated discount, you can simply stop sending transactions through SmartRetry, and no further charges will apply. If you did receive a **volume-based discount or annual commitment**, you’ll just need to **refund the value of the discount** before termination. You’re billed only for transactions successfully processed through our system. Did this answer helped? Yes! [No, Lets get support](/contact) * What is SmartRetry’s business philosophy regarding pricing? Our approach is simple — **we earn only when you earn.** SmartRetry is built to align with your success by maximizing your approvals, not your processing volume. Our model ensures we’re fully invested in improving your payment performance, every day. Did this answer helped? Yes! [No, Lets get support](/contact) * Who determines the exact pricing for my account? Your pricing will be tailored to your business model and transaction volume, and will be provided directly by your **SmartRetry sales representative**. Our team will analyze your payment setup and suggest the most cost-efficient structure for you. Did this answer helped? Yes! [No, Lets get support](/contact) * Can I get a discount for higher volumes? Yes. Clients who commit to a **minimum monthly transaction volume** for a 12-month period receive **preferential rates**. The more successful transactions SmartRetry processes for you, the **lower your cost per transaction** becomes. Did this answer helped? Yes! [No, Lets get support](/contact) * When will I receive my invoice? Invoices are issued on a **weekly or monthly basis**, depending on your commercial agreement. Each invoice includes a summary of processed and successfully approved transactions. Did this answer helped? Yes! [No, Lets get support](/contact) * How is SmartRetry pricing structured? SmartRetry uses a **performance-based pricing model** — you pay **only for successful transactions** that SmartRetry helped approve. In most cases, there’s **no charge for declined or failed retries**, meaning we earn only when you do. Did this answer helped? Yes! [No, Lets get support](/contact) ![SmartRetry - Payment Recovery Platform](https://cdn.smartretry.com/cdn-cgi/image/width=3840&quality=75&format=auto&fit=cover/https%3A%2F%2Fcdn.smartretry.com%2F_next%2Fstatic%2Fmedia%2Flogo.3mm2n0hdxl3mi.svg) ## Still have questions? Can't find what you're looking for? Drop us your email and we'll get back to you. Email address Let’s talk Search your question ```json {"@context":"https://schema.org","@type":"FAQPage","author":{"@type":"Organization","@id":"https://www.smartretry.com/#organization","name":"SmartRetry","url":"https://www.smartretry.com","logo":{"@type":"ImageObject","url":"https://cdn.smartretry.com/logo.png","width":{"@type":"QuantitativeValue","value":175,"unitCode":"PX"},"height":{"@type":"QuantitativeValue","value":29,"unitCode":"PX"}},"description":"SmartRetry is a smart payment recovery platform that helps businesses save revenue from failed payment transactions and reduce false declines.","sameAs":["https://x.com/smartretry","https://www.facebook.com/smartretry","https://www.instagram.com/smartretry","https://www.linkedin.com/company/smartretry","https://www.youtube.com/@smartretry"],"contactPoint":{"@type":"ContactPoint","contactType":"customer support","availableLanguage":["Hebrew","English"],"url":"https://www.smartretry.com/contact"},"address":{"@type":"PostalAddress","streetAddress":"Menachem Begin","addressLocality":"Tel Aviv-Yafo","addressCountry":"IL"}},"mainEntity":[{"@type":"Question","name":"Do you charge higher commission for high-risk industries?","acceptedAnswer":{"@type":"Answer","text":"No – often the opposite. 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