---
description: Payoneer is a payment provider used by merchants and platforms to pay contractors, sellers, and partners internationally, with multi-currency capabilities.
title: Payoneer for Merchants: Payouts &amp; Payment Provider
image: https://cdn.smartretry.com/_next/static/media/og-image.0z0q4_5kazzzo.jpeg
---

[Skip to main content](#main-content)

# Payoneer

## Methods

* Digital Wallets

Payoneer is a payment provider focused on cross-border payouts and business payments for merchants, platforms, and marketplaces.

Struggling with your approval ratio for this payment provider?

[contact SmartRetry team →](/contact)

Published

January 21, 2026

Last updated

May 5, 2026

![Reading time](https://cdn.smartretry.com/cdn-cgi/image/width=3840&quality=75&format=auto&fit=cover/https%3A%2F%2Fcdn.smartretry.com%2F_next%2Fstatic%2Fmedia%2Fclock.337f-cmnyb532.svg)2 min

![Payoneer](https://cdn.smartretry.com/cdn-cgi/image/width=640&quality=75&format=auto&fit=cover/https%3A%2F%2Fcdn.smartretry.com%2Fpayment-providers%2Flogos%2Fpayoneer.svg)

![Payoneer payment phone](https://cdn.smartretry.com/cdn-cgi/image/width=750&quality=75&format=auto&fit=cover/https%3A%2F%2Fcdn.smartretry.com%2F_next%2Fstatic%2Fmedia%2Fphone.3jczmn1xd9-9j.webp)

Proceed payment with

![Payoneer](https://cdn.smartretry.com/cdn-cgi/image/width=48&quality=75&format=auto&fit=cover/https%3A%2F%2Fcdn.smartretry.com%2Fpayment-providers%2Flogos%2Fpayoneer.svg)Payoneer

## Still letting failed transactions slip through?

SmartRetry turns declines into approvals - automatically, intelligently, and without changing your payment provider.

Email address Let’s talk

Table of Contents

## About Payoneer

[![Official Website](https://cdn.smartretry.com/cdn-cgi/image/width=3840&quality=75&format=auto&fit=cover/https%3A%2F%2Fcdn.smartretry.com%2F_next%2Fstatic%2Fmedia%2Fglobe-website.1l5fn-a17cqln.svg)](https://www.payoneer.com "Official Website")[![LinkedIn Page](https://cdn.smartretry.com/cdn-cgi/image/width=3840&quality=75&format=auto&fit=cover/https%3A%2F%2Fcdn.smartretry.com%2F_next%2Fstatic%2Fmedia%2Flinkedin-about.2wasedelio7i5.svg)](https://www.linkedin.com/company/payoneer "LinkedIn Page")

Foundation

2005

Stock ID

PAYO

Company Type

public

Employees

900+

Location

![ISR](https://flagcdn.com/w20/il.webp)ISR

Channel

Online

For developers

[Status page](https://status.payoneer.com)[Stack Overflow](https://stackoverflow.com/questions/tagged/payoneer)

## Features

### Cross-border payouts at scale

Send payouts to international contractors, suppliers, and marketplace sellers. Supports common payout routes depending on region and recipient setup.

### Multi-currency receiving options

Helps businesses receive funds in multiple currencies for cross-border commerce. Useful for merchants working with international customers, partners, or platforms.

### Approval rates and payout success monitoring

Track payout success and failure reasons to reduce avoidable declines. Use consistent recipient details and supported methods to improve completion rates.

### Compliance and identity controls

Business onboarding and recipient verification help support regulated payouts. Requirements can vary by corridor, entity type, and use case.

### Security and account protection

Security features to protect access and sensitive payment information. Designed for operational use by finance and payments teams.

### Disputes and payment issue handling

Tools and support processes for handling payment issues and failed transfers. Helps merchants manage exceptions with recipients and partners.

### Operational reliability for finance workflows

Built for recurring payout operations with reporting and reconciliation support. Useful for marketplaces and businesses running scheduled pay runs.

💡Tip from SmartRetry If you see elevated payout failures, standardize recipient identity and bank details (name match, account/IBAN, country, currency) and re-verify before retrying.

## Available in

Available countries
* 🌍Global

### FAQ

Is Payoneer a payment provider, PSP, or acquirer?

Payoneer is primarily a payment provider focused on cross-border business payments and payouts. It is not typically used as a card-acquiring PSP for processing customer card payments like a traditional gateway/acquirer setup.

What types of businesses use Payoneer?

Common users include marketplaces, ecommerce operators, agencies, and SaaS companies that need to pay international contractors, sellers, affiliates, or suppliers.

Why are some Payoneer payouts failing or being declined?

Common causes include mismatched recipient details, unsupported payout methods for a corridor, currency restrictions, verification holds, or compliance-related limitations. Reviewing the failure reason and correcting recipient data often is

How can I improve payout approval rates (reduce declines) with Payoneer?

Keep recipient profiles complete and consistent (legal name match, correct bank identifiers, country/currency compatibility) and avoid frequent changes to payout details. Use reporting to identify repeated failure patterns by method or

Is Payoneer available globally?

Payoneer supports many regions, but availability depends on business type, verification, and specific payout corridors. Some features may not be offered in all locations.

## Statuses

* All
* Payment Status
* Error Codes

__Statuses \- All__
| Code                     | Description                                                                                                                                                                                                                                                                               | Level                | Frequency  | Resolution |
| ------------------------ | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------- | ---------- | ---------- |
| Payment Status           |                                                                                                                                                                                                                                                                                           |                      |            |            |
| PENDING                  | Payment Pending The payment or payout has been submitted and is awaiting processing. For Payoneer Checkout, the transaction is in progress but not yet confirmed. For mass payouts, the disbursement is queued for processing.                                                            | Processing           | Common     | T0         |
| PROCESSING               | Payment Processing The payment or payout is actively being processed by Payoneer's systems. For bank-linked payouts, the funds have been transferred but may still fail to reach the beneficiary bank account.                                                                            | Processing           | Common     | T0         |
| COMPLETED                | Payment Completed The transaction has been successfully processed and funds have settled. For mass payouts, the money has been credited to the payee's Payoneer account. For bank withdrawals, the funds have been sent to the destination bank account.                                  | Approved             | Common     | T0         |
| CANCELLED                | Payment Cancelled The transaction was cancelled before completion, either by the merchant, the payee, or due to a timeout. No funds were moved.                                                                                                                                           | Info                 | Occasional | T0         |
| UNDER\_REVIEW            | Under Review The transaction has been flagged for compliance, KYC, or fraud review by Payoneer. Funds are held until the review is resolved. The payee may need to provide documentation.                                                                                                 | Processing           | Occasional | T1         |
| RETURNED                 | Payment Returned A disbursed payment was returned by the receiving bank (e.g., closed account, invalid account number, rejected by beneficiary bank). The funds will be returned to the sender's Payoneer balance.                                                                        | Info, Error          | Occasional | T0         |
| PROCEED                  | Interaction: Proceed Payoneer Checkout interaction code indicating the transaction was successfully completed or processed. The merchant should proceed with order fulfillment or the next step in the payment flow.                                                                      | Approved             | Common     | T0         |
| STRONG\_AUTHENTICATION   | Strong Authentication Required Payoneer Checkout interaction reason indicating the transaction requires Strong Customer Authentication (SCA/3DS). Re-initiate the payment with a 3DS challenge flow.                                                                                      | Declined, Processing | Occasional | T0         |
| COMPLIANCE\_HOLD         | Compliance Hold The transaction has been placed on hold due to compliance or regulatory requirements (e.g., sanctions screening, KYC). The account holder must provide required documentation to release the hold.                                                                        | Processing, Error    | Occasional | T1         |
| Error Codes              |                                                                                                                                                                                                                                                                                           |                      |            |            |
| FAILED                   | Payment Failed The transaction could not be processed. For mass payouts, Payoneer did not create the payment object; a status lookup will return error 2306 (Payout not found). Review the specific error code for the failure reason.                                                    | Error, Declined      | Common     | T0         |
| RETURNED                 | Payment Returned A disbursed payment was returned by the receiving bank (e.g., closed account, invalid account number, rejected by beneficiary bank). The funds will be returned to the sender's Payoneer balance.                                                                        | Info, Error          | Occasional | T0         |
| INACTIVE                 | Account Inactive The payee's Payoneer account is inactive, preventing payment completion. Payoneer typically requires the payee to submit KYC documentation to reactivate. Pending payments will be re-queued once the account is reactivated.                                            | Error                | Occasional | T2         |
| ABORT                    | Interaction: Abort Payoneer Checkout interaction code indicating the transaction must be stopped, typically due to fraud risk detection or a hard decline. Do not allow further CHARGE or PAYOUT attempts in the same session. Risk of fraud detected.                                    | Declined, Error      | Occasional | T3         |
| RETRY                    | Interaction: Retry Payoneer Checkout interaction code indicating a recoverable decline. The customer may retry the payment with the same or a different payment method. Used for soft declines such as debit\_declined.                                                                   | Declined             | Common     | T0         |
| TRY\_OTHER\_NETWORK      | Interaction: Try Other Network Payoneer Checkout interaction code indicating the transaction failed on the current card network. The customer should try a different card network (e.g., switch from Visa to Mastercard or vice versa).                                                   | Declined             | Occasional | T0         |
| TRY\_OTHER\_ACCOUNT      | Interaction: Try Other Account Payoneer Checkout interaction code indicating the specific card or account cannot be used for this transaction. The customer should try a different payment account or card.                                                                               | Declined             | Occasional | T3         |
| RELOAD                   | Interaction: Reload Payoneer Checkout interaction code indicating the payment page should be reloaded due to a session or configuration issue. The customer may retry after the reload.                                                                                                   | Error                | Occasional | T0         |
| DECLINED                 | Transaction Declined The transaction was declined. As a return code (status), this indicates the payment was not authorized. As a reason code, it describes the specific cause of a RETRY interaction (e.g., debit card declined by issuer).                                              | Declined             | Common     | T2         |
| STRONG\_AUTHENTICATION   | Strong Authentication Required Payoneer Checkout interaction reason indicating the transaction requires Strong Customer Authentication (SCA/3DS). Re-initiate the payment with a 3DS challenge flow.                                                                                      | Declined, Processing | Occasional | T0         |
| FRAUD                    | Fraud Risk Detected The transaction was flagged or blocked due to a fraud risk assessment. Associated with the ABORT interaction code. Do not retry; no further attempts should be made in this session.                                                                                  | Declined, Error      | Occasional | T3         |
| 30000                    | Invalid Reference Payoneer Checkout return code: Invalid transaction or other unspecified reference. Verify the transaction ID or reference and retry.                                                                                                                                    | Error                | Occasional | T0         |
| 30001                    | Invalid Customer Registration Reference Payoneer Checkout return code: Invalid customer registration reference. Verify the customer ID/registration token used in the request.                                                                                                            | Error                | Occasional | T0         |
| 2306                     | Payout Not Found Payoneer Mass Payout API error: The requested payout was not found. In cases of failed payments, Payoneer does not create a payment object, so a Get Payout Status call returns this error. Verify the payment reference or check if the initial payout creation failed. | Error                | Occasional | T0         |
| 401                      | Unauthorized The API request failed authentication. The API key, OAuth token, or credentials are invalid or missing. Verify credentials and retry.                                                                                                                                        | Error                | Occasional | T1         |
| 403                      | Forbidden The API caller is authenticated but does not have permission to perform the requested operation on the specified resource.                                                                                                                                                      | Error                | Occasional | T1         |
| 404                      | Resource Not Found The requested resource (payment, payee, account) could not be found. Verify the resource ID or reference number.                                                                                                                                                       | Error                | Occasional | T0         |
| 409                      | Conflict / Duplicate A conflict occurred, typically a duplicate transaction with the same reference number already exists. Use a unique reference for each transaction.                                                                                                                   | Error                | Occasional | T0         |
| 422                      | Unprocessable Entity The request is syntactically valid but semantically incorrect (e.g., invalid payee status, amount exceeds limits, unsupported currency for the destination country).                                                                                                 | Error                | Common     | T0         |
| 429                      | Too Many Requests The API rate limit has been exceeded. Implement exponential back-off and reduce request frequency before retrying.                                                                                                                                                      | Error                | Occasional | T0         |
| 500                      | Internal Server Error An unexpected error occurred on Payoneer's server. Retry after a short delay. Contact Payoneer merchant support if the issue persists.                                                                                                                              | Error                | Occasional | T0         |
| INVALID\_PAYEE           | Invalid Payee The payee account specified in the mass payout request is invalid, unregistered, or not approved to receive payments from this program. Verify the payee ID and approval status.                                                                                            | Error                | Occasional | T1         |
| PAYEE\_NOT\_APPROVED     | Payee Not Approved The payee has not completed the Payoneer registration and approval process. Payments cannot be sent until the payee account is fully approved.                                                                                                                         | Error                | Occasional | T1         |
| CURRENCY\_NOT\_SUPPORTED | Currency Not Supported The specified currency is not supported for the destination country or payee account type. Use a supported currency for the payout.                                                                                                                                | Error                | Occasional | T3         |
| AMOUNT\_BELOW\_MINIMUM   | Amount Below Minimum The payout amount is below the minimum threshold required for this transaction type or destination. Increase the amount to meet the minimum requirement.                                                                                                             | Error                | Occasional | T0         |
| AMOUNT\_ABOVE\_MAXIMUM   | Amount Above Maximum The payout amount exceeds the maximum allowed for this transaction type, payee account, or program. Split the payout or contact Payoneer support to increase limits.                                                                                                 | Error                | Occasional | T1         |
| INSUFFICIENT\_BALANCE    | Insufficient Balance The sending Payoneer account does not have sufficient balance to complete the payout. Top up the account balance before retrying.                                                                                                                                    | Error, Declined      | Common     | T1         |
| ACCOUNT\_BLOCKED         | Account Blocked The payee's or sender's Payoneer account has been blocked due to compliance, risk, or policy violations. Contact Payoneer support for resolution.                                                                                                                         | Error, Declined      | Rare       | T1         |
| COMPLIANCE\_HOLD         | Compliance Hold The transaction has been placed on hold due to compliance or regulatory requirements (e.g., sanctions screening, KYC). The account holder must provide required documentation to release the hold.                                                                        | Processing, Error    | Occasional | T1         |
| BANK\_TRANSFER\_FAILED   | Bank Transfer Failed The withdrawal or bank transfer was initiated but failed at the receiving bank (e.g., invalid account number, bank routing error, account closed). The funds will typically be returned to the Payoneer balance within 5-10 business days.                           | Error                | Occasional | T0         |
| INVALID\_BANK\_ACCOUNT   | Invalid Bank Account The bank account details provided (account number, routing number, IBAN, or SWIFT/BIC) are invalid or do not match bank records. Verify and update the bank account information.                                                                                     | Error                | Occasional | T0         |

## Payment providers you might find interesting:

[View all](/payment-providers)

[![UnionPay](https://cdn.smartretry.com/cdn-cgi/image/width=3840&quality=75&format=auto&fit=cover/https%3A%2F%2Fcdn.smartretry.com%2Fpayment-providers%2Flogos%2Funionpay.svg) UnionPay UnionPay is a global card payment network used by issuers, acquirers, and merchants to accept UnionPay-branded card payments.](/payment-providers/unionpay)[![Authorize.Net](https://cdn.smartretry.com/cdn-cgi/image/width=3840&quality=75&format=auto&fit=cover/https%3A%2F%2Fcdn.smartretry.com%2Fpayment-providers%2Flogos%2Fauthorize-net.svg) Authorize.Net Authorize.Net is a payment gateway that helps merchants accept card and bank-account payments through supported merchant accounts and e‑/m‑/](/payment-providers/authorize-net)[![Klarna](https://cdn.smartretry.com/cdn-cgi/image/width=3840&quality=75&format=auto&fit=cover/https%3A%2F%2Fcdn.smartretry.com%2Fpayment-providers%2Flogos%2Fklarna.svg) Klarna Klarna is a payment provider that lets merchants offer buy now, pay later and flexible payment options at checkout.](/payment-providers/klarna)[![Paysafe Group](https://cdn.smartretry.com/cdn-cgi/image/width=3840&quality=75&format=auto&fit=cover/https%3A%2F%2Fcdn.smartretry.com%2Fpayment-providers%2Flogos%2Fpaysafe.svg) Paysafe Group Paysafe Group is a payments provider supporting merchants with payment processing and related tools for accepting and managing transactions.](/payment-providers/paysafe-group)

## Articles you may find interesting:

[View all](/blog)

[![Solving CVV Mismatch Declines: Root Causes and Practical Remediation for Merchants](https://cdn.smartretry.com/cdn-cgi/image/width=3840&quality=75&format=auto&fit=cover/https%3A%2F%2Fcdn.smartretry.com%2Fuploads%2F2026%2F09%2Fresolving-cvv-mismatch-payment-declines.jpg) September 15, 2026 Solving CVV Mismatch Declines: Root Causes and Practical Remediation for Merchants Discover why CVV mismatch errors trigger costly false declines across gateways. Learn how to refine risk thresholds, implement dynamic validation, and leverage network tokens to recover revenue without sacrificing security.](/blog/cvv-errors-causes-merchant-solutions)[![Evaluating Payment Recovery Software to Prevent Involuntary Churn](https://cdn.smartretry.com/cdn-cgi/image/width=3840&quality=75&format=auto&fit=cover/https%3A%2F%2Fcdn.smartretry.com%2Fuploads%2F2026%2F09%2Fsubscription-payment-recovery-software-evaluation.jpg) September 15, 2026 Evaluating Payment Recovery Software to Prevent Involuntary Churn Explore how modern payment recovery platforms use intelligent retries, automated account updaters, and targeted dunning to curb involuntary churn and recover recurring subscription revenue.](/blog/failed-payment-recovery-software)[![Optimizing Payment Performance: From Intelligent Routing to Soft Decline Recovery](https://cdn.smartretry.com/cdn-cgi/image/width=3840&quality=75&format=auto&fit=cover/https%3A%2F%2Fcdn.smartretry.com%2Fuploads%2F2026%2F09%2Fpayment-performance-optimization-strategies-1.jpg) September 15, 2026 Optimizing Payment Performance: From Intelligent Routing to Soft Decline Recovery Maximizing payment approvals requires moving beyond passive processing. Discover how dynamic routing, network tokens, and smart decline recovery protect revenue and reduce involuntary customer churn across enterprise payment stacks.](/blog/payment-optimization)[![Payment Dispute Resolution and Revenue Recovery Strategies for 2026](https://cdn.smartretry.com/cdn-cgi/image/width=3840&quality=75&format=auto&fit=cover/https%3A%2F%2Fcdn.smartretry.com%2Fuploads%2F2026%2F09%2Fpayment-dispute-resolution-revenue-recovery-strategy.jpg) September 7, 2026 Payment Dispute Resolution and Revenue Recovery Strategies for 2026 Discover how modern payment teams balance fraud prevention with user experience, using network interception tools and intelligent recovery logic to protect baseline revenue and cut false declines.](/blog/payment-dispute-resolution-revenue-recovery)

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