Stop losing SaaS customers to failed payments
When a renewal is declined, a customer who wanted to stay can churn without ever deciding to leave. SmartRetry recovers those payments automatically.
The problem
Why SaaS renewals fail
Renewals run on a fixed date, often when the customer's balance or card limit is temporarily low.
Cards expire or get replaced, and the saved card on file stops working without warning.
Issuers flag recurring or cross-border charges, especially on annual plans with larger amounts.
Dunning emails alone are slow: many customers never update their card, and the account quietly cancels.
The Numbers Don't Lie:
$443 Billion
in legitimate online revenue was projected to be lost to false declines in 2021, much of it from real customers who could have been recovered through payment recovery solutions.
- 1 in 3
SaaS cancellations come from failed payments, not customers choosing to leave.
- 42%
of shoppers say they would never return to a site or app after one false decline.
- 2.1%
of revenue is lost by US businesses to poor payment performance.
Find the source of the numbers and more statistics in our payment declines cost analysis →
How SmartRetry helps
Keep the customers who want to stay
Recover failed renewals automatically
Soft declines on monthly and annual renewals are retried at the moment they are most likely to pass, without asking the customer to do anything.
Reduce involuntary churn
Every recovered renewal is a customer you keep, along with the months of revenue they would have paid.
Protect your payment health
Hard declines such as closed or stolen cards are never retried, so you avoid wasted attempts and issuer penalties.
No change to your stack
Works with your current payment provider and billing system. Your team keeps its existing tools.
How it works
- 1
Connect
SmartRetry plugs into your existing payment setup. You keep your payment provider and your checkout.
- 2
Analyze
Every declined payment is read for its decline code and issuer signals, to tell recoverable declines from final ones.
- 3
Retry at the right moment
Recoverable payments are retried when they are most likely to be approved. Hard declines are never retried.
- 4
Recover
Recovered revenue lands in your account. You only pay on payments we successfully recover.
Works with the payment provider you already use
SmartRetry sits on top of your current payment setup. You keep your provider and your checkout.
No ROI math needed. You profit from the very first recovered payment.
SmartRetry is performance-based: no setup fees, no platform fees. You only pay when we recover a declined payment.