FAQ

Yes, in many cases SmartRetry can connect directly to your existing payment provider, and in some instances this connection is already supported.
This means integration can be done with no additional development work on your side — you simply need to request the activation from your provider.
However, if you work with multiple providers, we generally recommend keeping SmartRetry integrated on your side rather than through a single provider, since providers typically have an incentive to keep transactions within their own network.
Our team can advise you on the optimal setup for your specific use case.

Support for Shopify, Wix Payments, and other closed or restricted platforms may vary depending on their current API and plugin policies.
In many cases, we can still offer partial or indirect integration — for example, through your payment provider’s API.
We recommend contacting us directly to check the available options for your specific setup.

The integration process usually takes between 2 to 5 business days, depending on your platform and setup.
Using our official SmartRetry plugin for platforms like WooCommerce, Magento, or PrestaShop can significantly speed up the process, allowing you to complete the integration and start optimizing payments.

Yes. You can start with a sandbox environment that replicates the full production flow.
It allows your developers to test API calls, webhooks, and response handling before going live.

Yes. SmartRetry provides plugins and SDKs that work with leading eCommerce platforms such as WooCommerce, Magento, and PrestaShop, making it easy to connect without custom development.
Additional integrations are added continuously to support a wide range of payment environments and online stores.

No. Webhooks in SmartRetry are used only for status updates and reporting, not for initiating new transactions.
New transactions are always created through the API, SDK or Plugin, ensuring data consistency and security.

Yes, SmartRetry operates with access to card details and transaction data as part of the retry and optimization process.
All sensitive data is handled securely and never exposed to unauthorized parties.
We follow strict encryption and privacy standards throughout the transaction lifecycle.

SmartRetry offers multiple integration options — a REST API, SDKs, and ready-made plugins for popular platforms like WooCommerce and others.
You can choose the method that best fits your technical stack, and our team will assist you during setup to ensure a smooth and fast integration.