FAQ

Minimum volume requirements — if any — are determined by your sales representative and depend on your business size, average transaction count, and processing setup.

Yes — you can cancel anytime with no long-term commitment.
If you haven’t received a dedicated discount, you can simply stop sending transactions through SmartRetry, and no further charges will apply.
If you did receive a volume-based discount or annual commitment, you’ll just need to refund the value of the discount before termination.
You’re billed only for transactions successfully processed through our system.

Our approach is simple — we earn only when you earn.
SmartRetry is built to align with your success by maximizing your approvals, not your processing volume.
Our model ensures we’re fully invested in improving your payment performance, every day.

Your pricing will be tailored to your business model and transaction volume, and will be provided directly by your SmartRetry sales representative.
Our team will analyze your payment setup and suggest the most cost-efficient structure for you.

Yes. Clients who commit to a minimum monthly transaction volume for a 12-month period receive preferential rates.
The more successful transactions SmartRetry processes for you, the lower your cost per transaction becomes.

Invoices are issued on a weekly or monthly basis, depending on your commercial agreement.
Each invoice includes a summary of processed and successfully approved transactions.

SmartRetry uses a performance-based pricing model — you pay only for successful transactions that SmartRetry helped approve.
In most cases, there’s no charge for declined or failed retries, meaning we earn only when you do.