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Mastercard

  • Cards

Mastercard is a global card payment network that enables merchants to accept Mastercard-branded card payments through their PSP and acquirer

Struggling with your approval ratio for this payment provider?

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Published
Last updated
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Mastercard
Mastercard payment phone

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About Mastercard

Product Type
Payment Method
Foundation
1966
Stock ID
NYSE:MA
Company Type
public
Employees
24,000+
Location
USAUSA
Channel
OnlineIn person

Features

Global acceptance

Widely supported for ecommerce and in-store payments via most major acquirers and PSPs.

Authorization outcomes

Provides standardized authorization messaging that merchants see as approvals, soft declines, or hard declines via their PSP/acquirer.

Approval rate and decline monitoring

Merchants can track authorization success and card declines by reason codes and issuer response patterns through their PSP reporting.

Security and fraud controls

Supports network security programs and data protection standards used across the payments ecosystem.

Customer authentication support

Works with EMV 3-D Secure programs through issuers and PSPs to help manage SCA requirements and reduce friction where applicable.

Disputes and chargebacks

Uses network dispute rules, timeframes, and reason codes that structure chargeback representment and pre-dispute processes.

Reliability and routing consistency

Operates a large-scale network used for high-volume payment processing, with performance depending on the end-to-end PSP and acquirer setup.

Tip from SmartRetry For better Mastercard approval rates, segment declines by response/reason code and issuer, then test retrial rules (timing, soft-decline retries) and adjust AVS/CVC settings with your acquirer.

Currencies

Processing currenciesUSD, EUR, GBP, CAD, AUD, JPY, CNY, INR, BRL, MXN, SGD, HKD, NZD, CHF

Available in

Available countries
  • Global

FAQ

Statuses

StatusesAll
CodeDescription
ECI Codes
00

Authentication failed or not attempted (e.g. card not enrolled, technical issue)

01

Authentication was attempted but not completed (e.g. timeout, user abandon)

02

Authentication successful (liability shift applies)

04

Data share only, not authenticated, improves approval rate (EMV 3DS only)

06

Acquirer exemption applied (EMV 3DS only)

07

Recurring payment: liability shift for initial, but not subsequent transactions

Issuer Response Codes
10

Partial Approval

12

Invalid transaction

13

Invalid amount

14

Invalid card number

15

Invalid issuer

30

Format error

41

Lost card

43

Stolen card

51

Insufficient funds/over credit limit

54

Expired card

55

Invalid PIN

57

Transaction not permitted to issuer/cardholder

58

Transaction not permitted to acquirer/terminal

61

Exceeds withdrawal amount limit

62

Restricted card

63

Security violation

65

Exceeds withdrawal count limit

70

Contact Card Issuer

71

PIN Not Changed

75

Allowable number of PIN tries exceeded

76

Invalid/nonexistent —To Account— specified

77

Invalid/nonexistent —From Account— specified

78

Invalid/nonexistent account specified (general)

79

Life cycle (Mastercard use only)

80

System not available

81

Domestic Debit Transaction Not Allowed (Regional use only)

82

Policy (Mastercard use only)

83

Fraud/Security (Mastercard use only)

84

Invalid Authorization Life Cycle

85

Not declined

86

PIN Validation not possible

87

Purchase Amount Only, No Cash Back Allowed

88

Cryptographic failure

89

Unacceptable PIN—Transaction Declined—Retry

90

Cutoff is in progress

91

Authorization System or issuer system inoperative

92

Unable to route transaction

94

Duplication transaction detected

96

System error

00

Approved or completed successfully

01

Refer to card issuer

03

Invalid merchant

04

Capture card

05

Do not honor

08

Honor with ID

1Z

Authorization System or issuer system inoperative

3DS Transaction Status Reason
10

Stolen card

11

Suspected fraud

12

Transaction not permitted to cardholder

13

Cardholder not enrolled in service

14

Transaction timed out at the ACS

15

Low confidence

16

Medium confidence

17

High confidence

18

Very high confidence

19

Exceeds ACS maximum challenges

20

Non-payment transaction not supported

21

3RI transaction not supported

22

ACS technical issue

23

Decoupled authentication required by ACS but not requested by 3DS requestor

24

3DS requestor decoupled max expiry time exceeded

25

Decoupled Authentication was provided insufficient time to authenticate cardholder. ACS will not make attempt

26

Authentication attempted but not performed by the cardholder

27

Preferred authentication method not supported

01

Card authentication failed

02

Unknown device

03

Unsupported device

04

Exceeds authentication frequency limit

05

Expired card

06

Invalid card number

07

Invalid transaction

08

No card record

09

Security failure

80

Returned on all Data Only authentications

81

Challenge exemption accepted

82

Challenge Mandate requested but could not be performed

83

System Error response from ACS

84

Internal error while generating CAVV

3DS Transaction Status
Y

Authentication / Account Verification Successful

N

Not Authenticated / Account Not Verified; Transaction denied

U

Authentication / Account Verification Could Not Be Performed (technical or other problem)

A

Attempts Processing Performed; not authenticated/verified, but proof of attempted authentication is provided

C

Challenge Required; additional authentication required (CReq/CRes flow)

D

Decoupled authentication confirmed

R

Authentication / Account Verification Rejected; issuer requests authorization not be attempted

I

Informational only; 3DS Requestor challenge preference acknowledged

CAVV Result Codes
0

Authentication failed. No liability shift; merchant is not protected.

1

Authentication attempted. Liability shift applies.

2

Authentication successful. Liability shift applies; merchant protected from all chargebacks.

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