SmartRetry - Payment Recovery Platform

Visa

  • Cards
  • Online Banking
  • Real Time Payments

Visa is a global card payment network enabling merchants to accept secure electronic payments worldwide.

Struggling with your approval ratio for this payment provider?

contact SmartRetry team →
Visa
Visa payment phone

Proceed payment with

Company Overview

Official Website
visa.com
LinkedIn Page
LinkedIn
Foundation
1958
Stock ID
V
Company Type
Public (NYSE: V)
Employees
28,000+
Location
USAUSA
Channel
OnlineIn person
For developers

Features

Global Acceptance Network

Accepted worldwide across online and in-store merchants.

Fast Authorization

Low-latency authorization with high network reliability.

Issuer Risk Signals

Detailed issuer responses and decline reason codes.

Fraud Prevention

Built-in network-level fraud and risk protection.

Visa Secure (3DS)

Support for strong customer authentication with frictionless flows.

Cross-Border Ready

Optimized for international and multi-currency transactions.

Tokenization & Wallets

Native support for network tokens and digital wallets like Apple Pay.

Tip from SmartRetry Merchants can improve Visa approval rates by ensuring accurate transaction data, using authentication only when required, and handling issuer decline signals correctly to avoid unnecessary retries.

Currencies

Settlement currency

-

Processing currency

-

Available in

  • Global

FAQ

While issuers make the final authorization decision, Visa’s network standards, data quality requirements, and authentication frameworks can help reduce unnecessary declines.
Visa is a card network that defines rules and routes transactions, while a PSP connects merchants to acquirers and manages integrations, APIs, and payment flows.
Visa is considered a global network with acceptance in over 200 countries and territories, making a global availability classification appropriate.
Issuer declines originate from the issuing bank. Merchants should review authentication, transaction data quality, and retry strategies rather than assuming a technical failure.
Merchants should follow Visa’s official dispute and evidence rules, maintain clear transaction records, and track dispute lifecycle stages through their acquirer or PSP.

Statuses

  • Code00
    Description

    Approved and completed successfully

    sample text here

    LevelTier 0 - Success
    FrequencyCommon
  • Code01
    Description

    Refer to card issuer

    sample text here

    LevelTier 0 - Retry or Fix Data
    FrequencyRare
  • Code02
    Description

    Refer to card issuer, special condition

    sample text here

    LevelTier 1 - Retryable
    FrequencyRare
  • Code03
    Description

    Invalid merchant

    sample text here

    LevelTier 1 - Retryable
    FrequencyFrequent
  • Code04
    Description

    Pick up card (no fraud)

    sample text here

    LevelTier 3 - Permanent Error
    FrequencyModerate
  • Code05
    Description

    Do not honor

    sample text here

    LevelTier 2 - User Action Required
    FrequencyCommon
  • Code06
    Description

    Error

    sample text here

    LevelTier 2 - User Action Required
    FrequencyCommon
  • Code07
    Description

    Pick up card, special condition (fraud account)

    sample text here

    LevelTier 0 - Retry or Fix Data
    FrequencyCommon
  • Code10
    Description

    Partial approval

    sample text here

    LevelTier 1 - Retryable
    FrequencyCommon
  • Code11
    Description

    Approved (V.I.P)

    sample text here

    LevelTier 1 - Retryable
    FrequencyModerate
  • Code12
    Description

    Invalid transaction

    sample text here

    LevelTier 0 - Success
    FrequencyFrequent
  • Code13
    Description

    Invalid amount or currency conversion field overflow

    sample text here

    LevelTier 1 - Retryable
    FrequencyCommon
  • Code14
    Description

    Invalid account number (no such number)

    sample text here

    LevelTier 1 - Retryable
    FrequencyModerate
  • Code15
    Description

    No such issuer

    sample text here

    LevelTier 3 - Permanent Error
    FrequencyRare
  • Code19
    Description

    Re-enter transaction

    sample text here

    LevelTier 2 - User Action Required
    FrequencyCommon
  • Code21
    Description

    No action taken

    sample text here

    LevelTier 3 - Permanent Error
    FrequencyModerate
  • Code25
    Description

    Unable to locate record in file

    sample text here

    Level-
    Frequency-
  • Code28
    Description

    File temporarily not available for update or inquiry

    sample text here

    Level-
    Frequency-
  • Code39
    Description

    No credit account

    sample text here

    Level-
    Frequency-
  • Code41
    Description

    Lost card, pick up (fraud account)

    sample text here

    Level-
    Frequency-
  • Code43
    Description

    Stolen card, pick up (fraud account)

    sample text here

    Level-
    Frequency-
  • Code46
    Description

    Closed account

    sample text here

    Level-
    Frequency-
  • Code51
    Description

    Not sufficient funds

    sample text here

    Level-
    Frequency-
  • Code52
    Description

    No checking account

    sample text here

    Level-
    Frequency-
  • Code53
    Description

    No savings account

    sample text here

    Level-
    Frequency-
  • Code54
    Description

    Expired card or expiration date is missing

    sample text here

    Level-
    Frequency-
  • Code55
    Description

    Incorrect PIN or PIN missing

    sample text here

    Level-
    Frequency-
  • Code57
    Description

    Transaction not permitted to cardholder

    sample text here

    Level-
    Frequency-
  • Code58
    Description

    Transaction not allowed at terminal

    sample text here

    Level-
    Frequency-
  • Code59
    Description

    Suspected fraud

    sample text here

    Level-
    Frequency-
  • Code61
    Description

    Exceeds approval amount limit

    sample text here

    Level-
    Frequency-
  • Code62
    Description

    Restricted card (card invalid in this region or country)

    sample text here

    Level-
    Frequency-
  • Code63
    Description

    Security violation (source is not correct issuer)

    sample text here

    Level-
    Frequency-
  • Code64
    Description

    Transaction does not fulfill AML requirement

    sample text here

    Level-
    Frequency-
  • Code65
    Description

    Exceeds withdrawal frequency limit

    sample text here

    Level-
    Frequency-
  • Code70
    Description

    PIN data required

    sample text here

    Level-
    Frequency-
  • Code74
    Description

    Different value than that used for PIN encryption errors

    sample text here

    Level-
    Frequency-
  • Code75
    Description

    Allowable number of PIN entry tries exceeded

    sample text here

    Level-
    Frequency-
  • Code76
    Description

    Unsolicited reversal

    Level-
    Frequency-
  • Code78
    Description

    “Blocked, first used”—Transaction from new cardholder, and card not properly unblocked

    Level-
    Frequency-
  • Code79
    Description

    Already reversed (by Switch)

    Level-
    Frequency-
  • Code80
    Description

    No financial impact

    Level-
    Frequency-
  • Code81
    Description

    Cryptographic error found in PIN

    Level-
    Frequency-
  • Code82
    Description

    Negative CAM, dCVV, iCVV, or CVV results

    Level-
    Frequency-
  • Code85
    Description

    No reason to decline a request for address verification, CVV2 verification, or a credit voucher or merchandise return

    Level-
    Frequency-
  • Code86
    Description

    Cannot verify PIN; for example, no PVV

    Level-
    Frequency-
  • Code89
    Description

    Ineligible to receive financial position information (GIV)

    Level-
    Frequency-
  • Code91
    Description

    Issuer or switch inoperative and STIP not applicable or not available for this transaction; Time-out when no stand-in; POS Check Service: Destination unavailable; Credit Voucher and Merchandise Return Authorizations: V.I.P. sent the transaction to the issuer, but the issuer was unavailable.

    Level-
    Frequency-
  • Code92
    Description

    Financial institution or intermediate network facility cannot be found for routing (receiving institution ID is invalid)

    Level-
    Frequency-
  • Code93
    Description

    Transaction cannot be completed - violation of law

    Level-
    Frequency-
  • Code94
    Description

    Request is identified as a duplicate

    Level-
    Frequency-
  • Code96
    Description

    System malfunction

    Level-
    Frequency-
  • Code1A
    Description

    Additional customer authentication required

    Level-
    Frequency-
  • Code6P
    Description

    Verification data failed

    Level-
    Frequency-
  • CodeB1
    Description

    Surcharge amount not permitted on Visa cards or EBT food stamps (U.S. acquirers only)

    Level-
    Frequency-
  • CodeB2
    Description

    Surcharge amount not supported by debit network issuer.

    Level-
    Frequency-
  • CodeN0
    Description

    Force STIP

    Level-
    Frequency-
  • CodeN3
    Description

    Cash service not available

    Level-
    Frequency-
  • CodeN4
    Description

    Cash request exceeds issuer or approved limit

    Level-
    Frequency-
  • CodeN5
    Description

    Ineligible for resubmission

    Level-
    Frequency-
  • CodeN7
    Description

    Decline for CVV2 failure

    Level-
    Frequency-
  • CodeN8
    Description

    Transaction amount exceeds preauthorized approval amount

    Level-
    Frequency-
  • CodeP5
    Description

    Denied PIN unblock—PIN change or unblock request declined by issuer

    Level-
    Frequency-
  • CodeP6
    Description

    Denied PIN change—requested PIN unsafe

    Level-
    Frequency-
  • CodeQ1
    Description

    Card Authentication failed

    Level-
    Frequency-
  • CodeR0
    Description

    Stop Payment Order

    Level-
    Frequency-
  • CodeR1
    Description

    Revocation of authorization order

    Level-
    Frequency-
  • CodeR2
    Description

    Transaction does not qualify for Visa PIN

    Level-
    Frequency-
  • CodeR3
    Description

    Revocation of all authorizations order

    Level-
    Frequency-
  • CodeZ3
    Description

    Unable to go online; offline-declined

    Level-
    Frequency-
  • Code5C
    Description

    Transaction not supported/blocked by issuer

    Level-
    Frequency-
  • Code9G
    Description

    Blocked by cardholder/contact cardholder

    Level-
    Frequency-
  • Code05
    Description

    3DS Authenticated

    The transaction was successfully authenticated using 3-D Secure. The cardholder completed the authentication challenge (frictionless or challenge flow). Liability typically shifts to the issuer.

    LevelTier 0 - Success
    Frequency-
  • Code06
    Description

    3DS Attempted Authentication

    The merchant attempted to authenticate the cardholder using 3-D Secure, but the issuer or cardholder did not complete the process. Liability shift may still apply depending on region and rules.

    LevelTier 0 - Retry or Fix Data
    Frequency-
  • Code07
    Description

    Non-3DS / Unauthenticated Transaction

    The transaction was processed without 3-D Secure authentication (e.g., merchant exemption, non-participating issuer, or out-of-scope transaction). Merchant bears liability.

    Level-
    Frequency-
  • CodeY
    Description

    Authentication/ Account Verification Successful

    Level-
    Frequency-
  • CodeN
    Description

    Not Authenticated /Account Not Verified; Transaction denied

    Level-
    Frequency-
  • CodeU
    Description

    Authentication/ Account Verification Could Not Be Performed; Technical or other problem, as indicated in ARes or RReq

    Level-
    Frequency-
  • CodeA
    Description

    Attempts Processing Performed; Not Authenticated/Verified , but a proof of attempted authentication/verification is provided

    Level-
    Frequency-
  • CodeC
    Description

    Challenge Required; Additional authentication is required using the CReq/CRes

    Level-
    Frequency-
  • CodeD
    Description

    Challenge Required; Decoupled Authentication confirmed.

    Level-
    Frequency-
  • CodeR
    Description

    Authentication/ Account Verification Rejected; Issuer is rejecting authentication/verification and request that authorisation not be attempted.

    Level-
    Frequency-
  • CodeI
    Description

    Informational Only; 3DS Requestor challenge preference acknowledged.

    Level-
    Frequency-
  • CodeS
    Description

    Challenge using SPC

    Level-
    Frequency-
  • Code01
    Description

    Card authentication failed

    Level-
    Frequency-
  • Code02
    Description

    Unknown device

    Level-
    Frequency-
  • Code03
    Description

    Unsupported device

    Level-
    Frequency-
  • Code04
    Description

    Exceeds authentication frequency limit

    Level-
    Frequency-
  • Code05
    Description

    Expired card

    Level-
    Frequency-
  • Code06
    Description

    Invalid card number

    Level-
    Frequency-
  • Code07
    Description

    Invalid transaction

    Level-
    Frequency-
  • Code08
    Description

    No card record

    Level-
    Frequency-
  • Code09
    Description

    Security failure

    Level-
    Frequency-
  • Code10
    Description

    Stolen card

    Level-
    Frequency-
  • Code11
    Description

    Suspected fraud

    Level-
    Frequency-
  • Code12
    Description

    Transaction not permitted to Cardholder

    Level-
    Frequency-
  • Code13
    Description

    Cardholder not enrolled in service

    Level-
    Frequency-
  • Code14
    Description

    Transaction timed out at the ACS

    Level-
    Frequency-
  • Code15
    Description

    Low confidence

    Level-
    Frequency-
  • Code16
    Description

    Medium confidence

    Level-
    Frequency-
  • Code17
    Description

    High confidence

    Level-
    Frequency-
  • Code18
    Description

    Very high confidence

    Level-
    Frequency-
  • Code19
    Description

    Exceeds ACS maximum challenges

    Level-
    Frequency-
  • Code20
    Description

    Non-Payment transaction not supported

    Level-
    Frequency-
  • Code21
    Description

    3RI transaction not supported

    Level-
    Frequency-
  • Code22
    Description

    ACS technical issue

    Level-
    Frequency-
  • Code23
    Description

    Decoupled Authentication required by ACS but not requested by 3DS Requestor

    Level-
    Frequency-
  • Code24
    Description

    3DS Requestor Decoupled Max Expiry Time exceeded

    Level-
    Frequency-
  • Code25
    Description

    Decoupled Authentication was provided insufficient time to authenticate Cardholder. ACS will not make attempt

    Level-
    Frequency-
  • Code26
    Description

    Authentication attempted but not performed by the Cardholder

    Level-
    Frequency-
  • Code27
    Description

    Preferred Authentication Method not supported

    Level-
    Frequency-
  • Code28
    Description

    Validation of content security policy failed

    Level-
    Frequency-
  • Code29
    Description

    Authentication attempted but not completed by the Cardholder. Fall back to Decoupled Authentication

    Level-
    Frequency-
  • Code30
    Description

    Authentication completed successfully but additional authentication of the Cardholder required. Reinitiate as Decoupled Authentication

    Level-
    Frequency-
  • Code31-79
    Description

    Reserved for EMVCo future use (values invalid until defined by EMVCo)

    Level-
    Frequency-
  • Code80-99
    Description

    Reserved for DS use

    Level-
    Frequency-

Articles you may find interesting:

Still letting failed transactions slip through?

SmartRetry turns declines into approvals - automatically, intelligently, and without changing your payment provider.